Client Services
At AMS, we are committed to providing unparalleled client service, delivering 24/7/365 support for every analyzer or treatment system we offer. We are here to ensure that your system operates at its best and that you receive the support you need, when you need it.
Data Quality Assurance Program
AMS offers a unique data quality assurance program that guarantees unmatched service levels in the industry. AMS after-sales service support is designed to maximize uptime and minimize analyzer repair time, delivering >99% data availability and uptime.
Our goal is to ensure that our clients have access to a highly reliable and accurate system that is consistently online and available to help them manage their facility. We take a unique approach to minimize downtime and optimize performance.
Data Quality Assurance Program Features
ACCOUNT MANAGEMENT SERVICES
We are dedicated to managing account needs, addressing concerns and Q&A, and providing service reports and industry updates.
PREVENTIVE MAINTENANCE & REPAIR
Our factory-authorized service engineers conduct routine preventive maintenance to ensure our equipment continues to meet operational needs.
SERVICE
REPORTS
Existing clients receive a detailed service report.
SERVICE
CONTRACTS
Our service contracts include a warranty, account management, preventive and safety maintenance.
AMS Access
Facilities know the importance of real-time water quality data, but implementing and maintaining the necessary monitoring technology can be expensive, time-consuming, and technically demanding.
The AMS Access Program eliminates those barriers.
A Smarter, Simpler Approach
With a flexible subscription model, facilities can access continuous, real-time water quality analytics for the AMS THM-100™ and MetalGuard™ without purchasing equipment.
We Handle Everything
AMS manages installation, operation, maintenance, and data quality assurance, ensuring analyzers operate reliably and deliver accurate data.
Predictable Costs. Powerful Insights.
With a single annual fee, organizations gain the insights they need to support smarter water quality management, without the hassle of managing the technology.